Frequently asked questions
Should I Use My Address or The Recipient's?
If you'd like us to mail the surprise directly to them - enter your recipient's name and recipient's mailing address as the shipping address at checkout.
If you'd rather receive it first and hand it to them yourself, simply enter your own name and mailing address as the shipping address instead. In this case, just keep in mind that your name and address will appear on the envelope.
Your billing information is only used for payment, and the envelope won't reveal what's inside until it's opened. 💌
How Long Does Shipping Take?
US SHIPPING: Most love letters arrive within 3–7 business days after they're mailed.
INTERNATIONAL SHIPPING: Delivery typically takes 1–4 weeks, depending on your country's postal service and customs.
Delivery times may vary depending on your local postal service. To keep the mails affordable, mails are shipped using postage stamps therefore do not include tracking information. A kind understanding is very appreciated ♡
What If My Mail Doesn't Arrive?
Mail can occasionally be delayed.
US SHIPPING: Please allow up to 14 business days.
INTERNATIONAL SHIPPING: Please allow up to 21 business days.
Please double-check that your shipping address is correct, as incorrect addresses are the most common cause of delivery issues :(
If you haven't received your within the timeframe, please email me at sarah.illust@gmail.com.